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SUPPORTO DIRETTO AI CLIENTI
 

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Con LeoDesk, l'Help Desk di LeonardoCRM, puoi gestire il servizio di assistenza ai Clienti (customer service), per visualizzare e controllare tutte le segnalazioni e le richieste di assistenza che sono giunte alla tua azienda da parte dei Contatti abilitati.

La ricezione delle segnalazioni può avvenire attraverso diversi strumenti di comunicazione: email, telefono, posta (in questi casi è un utente di LeonardoCRM che dovrà inserire i tickets corrispondenti) e il web (lo strumento più importante, che permette la gestione automatica dei tickets).


Funzionalità    
 
Gestione dei TicketsI Tickets sono le segnalazioni e le richieste dei Clienti. La loro gestione è piuttosto semplice ed efficace e permette di raggiungere il principale obiettivo di ogni servizo di assistenza: la soddisfazione dei Clienti!
Aree di Supporto
Il servizio di assistenza può essere scomposto in Aree di Supporto, ovvero ambiti diversi sui quali si desidera fornire supporto; in questo modo è possibile differenziare e personalizzare il servizio.
Gestione Sicurezza
Per impedire agli estranei di inviare messaggi dal portale web al servizio di assistenza è stato introdotto un sistema di abilitazione che consente di riservare l'accesso al form solamente alle persone autorizzate.
Assistenza via webGrazie a Leonardo CRM i tuoi Clienti abilitati potranno inviare richieste di assistenza o segnalazioni direttamente da un'apposita sezione del tuo sito internet: le segnalazioni saranno poi automaticamente archiviate nel menù Help Desk per la loro consultazione.
Notifiche
E' possibile istruire il sistema ad inviare automaticamente la notifica dell'apertura o della chiusura di un ticket (segnalazione) alle persone addette al customer service.
Rapporto diretto col Cliente
Il servizio di assistenza al Cliente è uno strumento molto importante per mantenere un rapporto diretto con i Clienti, soddisfare le loro richieste, infondendo un senso di fiducia, e quindi fidelizzarli.

  


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